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Frequently Asked Questions


What types of services do you offer?

EMQ FamiliesFirst's coordinated network of services is designed to help children and families at all levels of need. Our services include:

Foster Care and Adoption Services
Intensive Services, such as
            Children's Shelter Alternative Programs
            Family Preservation
            In-Home Mental Health
            Mobile Crisis Response
            Targeted Behavioral Intervention
            Wraparound (Program Uplift)
Outpatient Mental Health Services
Prevention and Early Intervention, such as
            Addiction Prevention Services
            Crisis Nursery
            Fast Track (Early Intervention in Child Welfare)
            First 5
            Kinship Support
            Student Assistance Services
Psychiatric Services
Residential Treatment
School-Based Treatment Services
Transitional Housing

Services vary by location. (Our Services)


What funding does EMQ FamiliesFirst accept?

Medi-Cal, Healthy Families, Chapter 26.5
Family Preservation
STOP funding
Kaiser, only in our short-term 24/7 Intensive Family Services (residential) program


How do I access these sources of funding?

  • Call your county Mental Health Department to find out how to access Medi-Cal and Healthy Families funding.
  • Family Preservation Funds are accessed through your child’s social worker.
  • Chapter 26.5 funding is accessed through the school district. The first step is to request an IEP meeting in writing to the school principal of your child’s school.


Is a referral necessary to obtain services?

Children are referred to EMQ FamiliesFirst services by various sources. Referral sources include:

  • County Department of Social Services
  • County Department of Mental Health
  • County Probation Department
  • Private mental health agencies
  • Managed care companies
  • Medical primary care physicians
  • Schools
  • Law enforcement

For some services, patients and families can self refer. For more information, check the individual service descriptions under Our Services or contact EMQ FamiliesFirst Client Services at (408) 379-3796. (Our Services)


What age population does EMQ FamiliesFirst serve?

  • As a Foster Care and Adoption Services Agency, we serve ages birth to 17 years.
  • Ages acceped by EMQ FamiliesFirst programs vary, depending on the program.
  • We serve children and adolescents. Learn more about the families we serve here.
  • Learn more about our services here.


Can my child be seen right away?

If your child is suicidal or in acute crisis, you can call our 24 hour Mobile Child and Adolescent Crisis Program at (408) 379-9085 and consult with an EMQ FamiliesFirst staff person. Otherwise, all referrals must go through the referral process, which varies depending on the program.


Does EMQ provide drug treatment or classes?

EMQ FamiliesFirst provides Addiction Prevention Services in Santa Clara County only. EMQ FF does not provide drug or alcohol treatment.


How do I access Wraparound (Uplift) services for my child?

Social Workers, Probation Officers, and County Mental Health Workers initiate the referral process for this service.


How do I access school-based services for my child?

The child’s parent can contact the school district Special Education Department requesting information on Special Day Class with a therapeutic component or Day Treatment. This may lead you to EMQ FamiliesFirst school-based services OR another agency that is contracted with your particular school district.


How do I access 24/7 Family Services (residential) for my child?

Social Workers, Probation Officers, and County Mental Health Workers initiate the referral process for this service.


Does EMQ FamiliesFirst provide medication services?

The child must be enrolled in another EMQ FamiliesFirst program in order to access medication services at EMQ FamiliesFirst. For example, an outpatient therapist would consult with the psychiatrist regarding the need for medication. To read our medication policy, click here.


How can I volunteer?

Community support has been at the heart of nonprofit EMQ FamiliesFirst since its inception in 1867. Today, the lives of thousands of children in crisis are brighter because of many volunteers who give of their time, talents and energy.

There are many one-time and ongoing activities that make it possible for you and EMQ FamiliesFirst to help more children in your local community. To learn about volunteering for EMQ FamiliesFirst, follow the link below or contact our Fund Development Department at (408) 364-4044. (Volunteer Opportunities)


Please tell me your address, other locations, and directions.

EMQ FamiliesFirst is headquartered in Campbell, with offices and/or services in over 30 counties throughout California. (Locations and Service Areas)


How do I find out what jobs are available?

EMQ FamiliesFirst employees are hard working professionals who value different experiences and backgrounds, support each other, and are interested in making a positive difference in the lives of children and families. We are always looking for talented, energetic and enthusiastic people to join us. (Employment at EMQ FamiliesFirst)


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I felt that there is hope today when I thought that there was none when this started.

– Sheila, Emily's Mom

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